Privacy Policy

In short

• We do not sell or rent your information, show ads, or build advertising or behavioural profiles.
• We do not use your content to train AI models. The AI providers that answer your chats do not train on it either; the one exception, the Translator, is named below.
• Outside providers receive only the content needed to do the task you asked for. We do not send them your name, email address or account id.
• Our staff read a conversation only when you send feedback on it, share it publicly, ask us for help with it, an automatic safety check flags it, or the law requires it. Every time is logged.
• You can download all your data and delete your account yourself, from your account page.

What we collect

Account details: your email address and name, and the sign-in method you use (email, Google or Apple, through Auth0). On Bible World, the username, display name, bio and profile picture you choose.

What you give us: chat messages, files you attach, voice input (as text, once transcribed), memories, projects, notes and documents, image and video prompts, reference images and uploads, shared links, saved library items, feedback and messages you send us.

What the service records: the IP address and browser your account was created from, device identifiers used for limits and abuse prevention (see Device identifiers), the cost and model of each AI request, messages sent per day, listening time, your library search history, API usage per key, and which policies you accepted and when.

Payments: Stripe processes payments. We never see your card number. We keep your plan, payment amounts and dates, and your Stripe customer id.

How we use it

• To provide the service: answer your questions, keep your conversations, files and projects, make images and videos, read text aloud.
• To apply plan limits and credits, and to stop abuse such as creating many accounts for free credits.
• To keep the service safe: automatic checks on chat messages and replies (see Who can see your content).
• To help you when you ask, and to send account emails (sign-in, receipts, invitations).
• To improve the service, using counts and costs (for example, how many answers used a tool or how much a model costs), not the content of your conversations.
• To meet legal obligations.

What we never do

• Sell, rent or trade personal information, or share it for advertising.
• Build profiles of you from what you write, how much you write or when you use the service, beyond the usage counts needed for plan limits.
• Use device identifiers or fingerprints for anything other than limits and abuse prevention, or to follow you across other websites.
• Sell or give aggregated or anonymised usage patterns to anyone. We may publish overall totals (for example, the number of conversations in a month), never data about a person.
• Use your content to train AI models, ours or anyone else’s (except the Translator, below).

Who can see your content

Your conversations, files and memories are private to your account. A small team of AdventAI administrators can open a conversation only for one of these reasons:

• You sent feedback on it (the feedback form says the team will read it).
• You shared it publicly.
• The automatic safety check flagged it.
• You asked us for help with it.
• The law requires it (see Legal requests).

Each opening is recorded with who opened it, when and why. Opening a conversation for any other reason is not possible in our admin tools.

Automatic safety check: an AI classifier (TypeSafe, listed below) checks each message, each reply as it is written, and text brought in from files and tools, for harmful content and attempts to misuse the assistant. It cannot be turned off. A flagged reply may be withdrawn, and the conversation is marked for review. No person reads a conversation because of this check unless it is flagged.

Feedback: when you send feedback on an answer, the question, the answer and your comment are emailed to the AdventAI team inbox so we can fix the problem.

Bible World: images you submit to the public gallery are reviewed by staff before they appear. Images made on a free account are released as public domain (CC0, see the Terms of Service); staff and an AI filter may review them and publish chosen ones in the public gallery under the AdventAI name, without your name or prompt.

Shared conversations are public: anyone with the link can read them, and they may appear in search engines.

Outside providers

We use the companies below to run the service. Each receives only the content needed for the task, under a contract that limits its use to providing that service. AI providers receive the text, files and images of the request. Files are passed as short-lived private links that the provider downloads. They do not receive your name, email address or account id.

How long we keep data

• Your account and content: until you delete them or delete your account.
• A conversation you delete: removed from our database straight away, with its run records, any public link made from it and the memories learned from it. The record of what its AI requests cost stays, without their content.
• A file you delete: removed from storage straight away; the record of its name within a day.
• A Bible World image or video you delete: removed within 30 days, unless it was published publicly or chosen for the public gallery under the AdventAI name.
• Memories: removed straight away when you delete them on the Memory page; 30 days after you ask the assistant to forget one. Memories unused for six months are archived and no longer used.
• Your account, when you delete it: deletion starts at once and normally finishes within an hour. It removes your conversations, shared links, files, memories, projects, library data, Bible World images and characters, settings, sign-in and Stripe customer record. What stays: payment and invoice records (without your name or address), the cost of past AI requests (without their content), images already published under the AdventAI name, and an empty “deleted” marker where others replied to your comment.
• Device identifiers, IP addresses and abuse-prevention records: 12 months. The IP address and browser recorded when you accept a policy are kept as proof of acceptance while your account exists.
• Detailed records of how an answer was produced: 90 days.
• Server logs: 1 month.
• Records of AI requests (model, cost, time): kept for accounting, without their content.
• Payment records: as long as tax law requires (5 years in Australia).
• Backups: deleted data stays in encrypted database backups until they expire, at most 30 days.

There is no zero-retention mode: every conversation is saved until you delete it.

Device identifiers

To apply message limits, including for people who are not signed in, the AdventAI site computes a device identifier in your browser (FingerprintJS, open source, run on our site only) and notes whether the window is private. We store it with a one-way hash of your IP address and browser.

To stop people creating many accounts for free image credits, Bible World computes a one-way hash of your browser’s characteristics once per session when you are signed in, and stores it with your IP address and browser.

These identifiers are used only for limits and abuse prevention, are never shared, and are deleted after 12 months.

Cookies and storage

We use only cookies the service needs: your sign-in (one year), a guest identifier so a visitor’s chats stay theirs (one year), a note that you have signed in before, and Auth0’s sign-in cookies. There are no advertising or analytics cookies.

Your browser’s local storage keeps your settings, theme, language, reading positions and an unsent chat draft (7 days). It stays on your device.

We use no third-party analytics. The usage counts we keep are described under What we collect.

Your choices and rights

• Download your data: Account → Your data. You get a zip with every conversation (as Markdown and JSON), memories, projects, documents, your files (with download links valid for a day), library and listening data, Bible World and music data, API keys (without the keys themselves), billing records and the policies you accepted. Records kept only for abuse prevention and accounting (device identifiers, risk checks, AI costs) are not in the download; ask us for them by email.
• Delete your account: Account → Your data. Deletion is permanent. If you own an organization with other members or a subscription, close or hand it over first.
• Delete a conversation, file, memory or image at any time where it appears.
• Turn off memory on the Memory page.
• Correct your details on your account page, or ask us.
• Ask us what we hold about you, or object to a use of it, by email. We reply within 30 days.

You can complain to the Office of the Australian Information Commissioner (oaic.gov.au), or to the data protection authority where you live.

Legal requests

We give personal information to a government or court only when a valid legal order requires it. We check each request, push back on requests that are too broad, and hand over only what the order covers.

We tell you before we disclose, so you can respond, unless the law forbids it or someone’s life or safety is at risk. If we could not tell you first, we tell you once the restriction ends.

Security and where data is kept

Data is encrypted in transit and at rest. Our servers and database are in the United States (Oregon); uploaded files are stored in Australia (Sydney); AI providers process requests mainly in the United States. Access to production systems is limited to the administrators who run the service.

Children

The service is not meant for children under 13. If you are under 18, use it with a parent’s or guardian’s permission. If you believe a child under 13 has an account, tell us and we will delete it.

Changes to this policy

When we change this policy we update the date above. If a change affects how your information is used or shared, we ask you to accept the new version the next time you sign in.

Contact

AdventAI is run from New South Wales, Australia. Questions or requests about your information: hello@adventai.app